How we work / A considered approach

Three stages.
One team.

The people you meet in the first conversation are the people who build your system.

01 / Your path through an engagement

Discover. Build. Embed.

Start with a fixed-fee Discovery Audit. Decide on implementation once the opportunities, costs and expected return are clear.

  1. 01

    Discover.

    Discovery Audit · 2–3 weeks

    We observe daily work, speak to your staff and assess where automation will help.

    What you leave withA process map, business case and prioritised plan.
  2. 02

    Build.

    One workflow at a time

    We connect the new system to your tools and run it alongside the old process until the results match.

    What you leave withWorking software, tested with your team.
  3. 03

    Embed.

    Handover & optional support

    We train your staff, write simple instructions and measure the results. You own the software and accounts.

    What you leave withA confident team. Full ownership.
03 / Before we begin

Common questions.

Costs, systems, data and what it means to work with a small firm. Here’s how we think about them.

Ask us something else
What does an engagement cost?

A process audit is a fixed fee agreed before we start, typically covering two to three weeks. Implementation is quoted per workflow once the audit tells us what is actually involved. Programmes are a monthly subscription. We do not quote implementation before measuring, because any number given at that stage is a guess.

You are a new firm. Why take the risk?

Marters & Co. was established in 2026 and is licensed in the DIFC. We are new as a firm, and we would rather say so than imply a history we do not have. What we offer instead is a first engagement that is small, fixed-price and self-contained: the process audit stands on its own and is useful even if you never work with us again.

Do we need to replace our current systems?

Usually not, and we will say so when that is the case. Most of the return in a small or mid-sized business comes from connecting tools that already exist and removing manual re-entry between them.

Will this mean redundancies?

That is your decision and not one we make for you. What we can tell you is what the process costs today and what it would cost afterwards. Most SME clients redeploy the hours rather than the people, because the same team was already behind on other work.

What happens to our data?

It stays in systems you own. We work in your environment and under your access controls, and we sign a mutual NDA before the first working session. Where a workflow sends data to a third-party model provider, we tell you which one, what it receives, and what the alternatives are.

Which industries do you work with?

Small and mid-sized businesses in the UAE and the wider Gulf, most often in professional services, trading and distribution, logistics, and clinics. The finance, procurement and onboarding processes underneath them are more alike than most owners expect.

Let’s start with you

Let’s understand
your working day.

Tell us which task takes the most time. No brief needed.

Let’s talk The first conversation is free.
Discovery audit
Step 1 of 4About 2 minutes

What would you like to improve?

Choose your main priority. We’ll explore the possibilities together.

What would you like to improve?

A clearer starting point for your business.

Let’s chat