Services / Built around your business

Find the potential.
Make it useful.

From a fresh look at how you work to the systems that make your day easier. Thoughtful advice, tailored implementation and a team that stays close.

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From possibility to part of your day.M&Co.
01 / AI strategy & discovery

A clearer picture.
A better place to start.

Our Discovery Audit follows the work through your business. We listen to the people doing it, find the friction, and work out where a change would make a meaningful difference.

You leave with a business case and a prioritised roadmap, including what we recommend leaving alone.

2–3 weeksFixed scope, fixed feeNo obligation to build
Discuss a Discovery Audit
Discovery Audit / Your takeaways
  1. 01

    A picture of today

    Your workflows mapped, with the handoffs, delays and recurring errors made visible.

  2. 02

    The opportunities worth pursuing

    AI, automation and simpler process changes, assessed against effort and return.

  3. 03

    A business case you can use

    Estimated time saved, cost, risk and what it would take to make each change.

  4. 04

    Your next steps, in order

    A practical roadmap. Yours to take forward with us, in-house or with another team.

↳ A useful piece of work in its own right.

02 / Tailored implementation

Designed for your work.
Built to fit right in.

We build around your people and the tools you already use, then test the new workflow alongside the current process.

Connect the everyday

Automation and integration

Less copying between systems. Fewer manual handoffs. Information that gets where it needs to go.

See a marketplace integration
Automation build and rolloutBuilt, run in parallel, then cut over.

New automation runs alongside the manual process until the two agree for a full cycle. Only then does the manual version stop. It is slower to launch and it is the reason rollouts do not get reversed a month later.

  • Working automation in your environment
  • Parallel-run reconciliation report
  • Runbook and rollback procedure
Typical timing · 4–8 weeks
Systems integrationStop re-keying the same data between tools you already pay for.

Accounting, CRM, inventory, HR, the spreadsheet that runs a department. We connect them properly, with reconciliation and alerting, rather than a script on somebody's laptop.

  • Integrations with monitoring and retries
  • Field mapping and reconciliation rules
  • Failure alerts routed to a real person
Typical timing · 3–6 weeks
Create what’s missing

Custom software and infrastructure

Internal tools, applications and data infrastructure shaped around the way your business actually runs.

See a custom packing list app
Custom application buildSoftware written for one company, handed over in full.

Scoped, built and delivered with the source code, the documentation and the deployment. You own it. If you stop working with us, nothing switches off.

  • Application, source and deployment
  • Technical documentation
  • Handover to your team or ours
Typical timing · 8–20 weeks
Infrastructure buildThe platform underneath, built to be handed over.

Data platforms, environments, pipelines, access control and audit. Built on infrastructure you hold the accounts for, not rented back to you at a markup.

  • Infrastructure as code, in your accounts
  • Access control and audit trail
  • Environment and release process
Typical timing · 6–16 weeks
03 / Adoption & ongoing care

Working well today.
Ready for what’s next.

The handover is a beginning. We help your team find their confidence and keep your systems useful as the business changes.

Make it second nature.

Team enablementWorking sessions with the people who will use it daily.

Hands on the actual system, not slides. Written runbooks in your own vocabulary, so the knowledge does not leave when someone does.

  • Sessions with each affected team
  • Runbooks in your terminology
  • A nominated internal owner, trained
Typical timing · Throughout
Leadership briefingWhat these tools can and cannot do, without the pitch.

A half-day with owners and managers covering where automation pays, where it does not, and how to read a proposal from anyone selling it — including us.

  • Half-day session
  • Written summary and question list
  • Vendor evaluation checklist
Typical timing · Half day

Keep making it better.

AI workflow programmeA standing engagement rather than a project that ends.

A monthly review of where the workflow has drifted, a small batch of changes shipped each cycle, and a named person who already knows your setup. Priced as a subscription so you can plan around it.

  • Monthly review against the original numbers
  • Shipped changes each cycle
  • Named contact, no account handovers
Typical timing · Rolling, monthly
Managed operationsWe watch the systems we built and fix them when they break.

Monitoring, incident response, and the unglamorous work of keeping up with vendor and model changes underneath your workflow.

  • Monitoring and alerting we answer
  • Defined response times
  • Quarterly written service report
Typical timing · Rolling, monthly

You own the source, the accounts and the documentation. Ongoing support is your choice.

The practical details

A clear commitment.
At every stage.

Discovery Audit

A fixed fee.

Scope and price agreed before we start. Your roadmap is useful whether or not we build from it.

Implementation

Quoted per workflow.

A proposal grounded in discovery, with the work, cost and expected outcome made clear.

Ongoing care

A monthly arrangement.

A defined scope for support and improvements, reviewed as your needs change.

Let’s start with you

Start with what’s
slowing you down.

A repetitive task, a disconnected system, an idea you want to explore. You don’t need a brief to start a conversation.

Let’s talk about your business A free first conversation. A person who listens.See our past work